Terms and Conditions

Since 1997, Lingerie Mart has been a successful distributor and retailer of lingerie worldwide. For over 16 years, we have shipped over 200,000 domestic and international wholesale lingerie packages to customers of all sizes. We offer the widest selection of brands and wholesale lingerie that appeal to all venues. Our customers are #1 and we are committed to your complete satisfaction.

The prices listed on the Lingerie Mart website are considered wholesale (for bulk purchase resale) and apply to wholesale buyers. This guaranteed lowest price represents an "assorted" mix as stated in the shopping cart. The quantity shown in the shopping cart reflects the minimum number of pieces required on that SKU (style #) in order to obtain the low wholesale/bulk price.

Placing Your Order / Setting Up An Account

It's easy to set up your new account. If not already an online customer, set yourself up as a New User by selecting Register. The fields will prompt you to fill in all required information. Write down your Username/ID and password and hold in safe keeping for your future use.  Once your account is set up, go shopping!  You can save your information, past orders and orders in progress. Once you completed your order and your payment method, submit it into process to finalize your order. You will receive an immediate confirmation number back which confirms proper submission of your order (do not hit your back button or change browsers until you receive this confirmation). This confirmation number then becomes your sales order number, and also confirms this order will be received by us for processing. Please use this confirmation sales order number for any needed reference.

Shipping

All orders are processed and typically ship when paid in full within 2-5 business days, unless an item is on backorder. Orders ship Monday - Friday with the exception of the observed major USA holidays. Larger more complex orders may take up to 5-10 business days depending on the size of the order.

Ground shipping (lowest shipping cost) is selected by default for your shipping option (for Domestic lower 48 states excluding Hawaii, Alaska, Guam) unless you request 2nd-Day or Overnight. This express cost is based on weight, your exact location, and dimensions (dims) of the shipping box. These additional charges will be added to your invoice when your order is ready to ship. For all orders, you will receive an automatic email from the shipping carrier (usually UPS) confirming your order has shipped with your tracking number.

For International shipping, all costs are quoted in US Dollars. We will always ship your order the quickest method at the most economical way unless you advise us differently. Carriers shipping costs, including US Postal Service, vary depending their logistics, country locations and service centers. Because of this, we quote every package through different common carriers and methods; (Economy, Priority, Express, etc). International shipping is based on weight, box dimensions, and location and their cost cannot be determined until after the order is fully packed. Thus the International shipping field in the order will show as a "0" but it states "added cost". Your credit card will be charged for shipping before the order ships. If you are paying by PayPal, we will email the options and cost so you can post the balance. Orders, whether international or domestic, cancelled for not wanting to pay shipping or after items have been packed and secured are subject to a cancellation fee and 20% restocking fee.

Lingerie Mart has been shipping international since 1997. We ship worldwide daily. We are the experienced experts in shipping abroad. We process and will provide all required invoicing and documents required by each country as this saves you money verses hiring an outside agent or broker at your destination. We understand your package will need to clear customs and some duties may be imposed. However, you will receive all required paperwork and documents so your package will not be delayed.

All orders ship FOB our warehouse in Alpharetta, Georgia USA. Please note domestic carriers (such as UPS) will not deliver to a PO Box, therefore, all PO Box ship-to addresses will be sent via the Postal Service (USPS). For any package refused or returned by carrier, cost for reshipment will need to be prepaid.

Payments

All orders need to be paid in full prior to shipping. We offer several easy payment methods: Amex, Visa, MasterCard, Discover, JBC, Debit Cards, Gift Cards, PayPal, PayPal E-Check, Cash, Wire Transfer, Western Union.

Credit Cards / Debit Cards: We accept all major credit cards. The full card number, expiration date, CVV2 code (4 digits for American Express and 3 digits for Visa/Mastercard) and card name match to the buyer and order is required. The submission of your order and your credit card authorizes your card to be charged through our credit card processing company (Authorize.net) for your order and shipping. We utilize the trusted and safe Authorize.net gateway for all internet credit card transactions. This insures the safety of your card information as all information is encrypted and secure. Please note, we do not ship orders for credit cards that have declined or if we are unable to obtain proper bank verification or approval on your card.

PayPal: We accept all PayPal transactions. Lingerie Mart is 100% PayPal verified. For International and all express shipments (other than ground), or any dropshipping fees, the added costs will be finalized on your invoice and emailed to you for the balance due. All funds should be submitted in US Dollars and payable to the PayPal account of "sales@lingeriemart.com". A payment confirmation will then be emailed to you via PayPal.

Wire Transfer / Swift Transfer: Wire Transfers are common and easy. Upon receiving your order, we will email you all the pertinent information to make your wire. You can also call or email us to confirm this information. There is a wire transfer fee of $20.00 so please add this to your initial payment.

Western Union: We accept Western Union payments. This is an easy payment method. Simply go to any Western Union in your area and make your payment after placing your order. Then phone or email us with your control number so we can obtain payment.

While every aspect of accuracy is maintained with the 1,000's of styles we carry, Lingerie Mart is not responsible for typographical price errors. Prices are subject to change at time and without notice, but we always honor our listed price on the detail section and cart option on the website.

Our website is updated on a daily basis for item availability. Inventory is pulled and orders are processed on a continued daily basis. Note, we have several walk-in wholesale shoppers visiting us throughout each week. There is a possible chance your requested style may have sold out prior to processing your order. If this is the case for your particular order, we may substitutue at our option a similar or better "like type" item or "like style" at the same price.

Returns

All return claims must be submitted within 5 days of receipt of merchandise, and require prior authorization from Lingerie Mart in order to be valid for a return request.   We do not guarantee sales and no return or exchange requests apply unless merchandise is found with a manufacturer defective or is mis-packaged.  Approved returns are issued as a store credit for future purchase. A small 20% restocking fee will apply and shipping costs are non-refundable / non-reimbursable.  (Items that are damaged or defective are not subject to restocking fee.) Items must be returned in the condition in which they arrived, in their original packaging with all tags attached. We do not accept returns for the following items due to health regulations: shapewear, fajas, girdles, panties. All seasonal and clearance or final sale items are not returnable. Unauthorized returns will not be accepted and will be shipped back at customer's expense.  A Return Authorization number is required and can be obtained by calling our customer service department at (770) 752-1989 or emailing us at sales@lingeriemart.com. Please note we do not sell on consignment or based on one's business anticipation, therefore, we cannot guarantee the sale.

Package Returns made by the shipping carrier marked "refused", "rejected", "undeliverable", "wrong or insufficient address", "no answer/too many attempts", or similar, are held at store credit only with all shipping costs non-reimbursable. Additionally, any secondary shipping (re-ship) is at the responsibility of the customer.

Special Size Requests

Prices listed on the website reflect wholesale bulk prices at an assorted mix. You can, however, make requests for only certain sizes or colors on your bulk purchase if this is possible in the assortments. We are happy to try to assist you but cannot guarantee the requests will be fulfilled until we pack your order. If we are able to fulfill these type highly specific requests, please note a slight upcharge of 25% may apply. Example, if the assorted babydoll mix is listed at $8.00 each, and you request (all large, all red) the slight upcharge for that unit would then only be an extra $1.60 each. While we still offer a great wholesale price, you are then assured of getting exacts breakouts to better serve your individual store needs.

Samples / Individual Retail Orders

If you wish to order samples or would prefer to buy an individual piece, then please visit our sister retail site; www.PlanetLingerie.com.

For any other questions, please contact our customer service at Sales@Lingeriemart.com.

Thank you from Lingerie Mart.